Yes, all our walkers carry full public liability insurance up to £5 million and pet care insurance. Each team member has completed professional animal care training and holds current pet first aid certification from a recognised provider.

We carefully match walkers to dogs based on breed characteristics, temperament, and specific needs. Whether you have a spirited Border Collie, a gentle Labrador, or a small terrier, we have experience handling various breeds and personalities. Our walkers understand breed-specific requirements including exercise intensity, socialisation needs, and potential health considerations. We maintain detailed notes about each dog's preferences and behaviour patterns to ensure consistent, quality care.

We walk in most weather conditions because regular exercise benefits your dog's physical and mental health. Our walkers come prepared with waterproof gear, and we adjust routes during rain to include more sheltered paths through wooded areas. After wet walks, we thoroughly dry your dog with towels we bring along, paying special attention to paws and underbelly.

In extreme weather situations such as severe storms, ice warnings, or heat alerts above 28°C, we prioritise safety. We'll contact you to discuss alternatives like shorter walks during cooler hours, indoor play sessions, or rescheduling. Your dog's wellbeing always comes first, and we never take unnecessary risks regardless of weather conditions.

We offer both options depending on your dog's personality and your preferences. Solo walks provide one-on-one attention, ideal for dogs who prefer human company, need training reinforcement, or have specific behavioural requirements. This option suits older dogs, those recovering from illness, or pets who simply enjoy undivided attention.

Group walks include up to four compatible dogs maximum, allowing socialisation with carefully selected companions. We assess temperament, size, and energy levels before introducing dogs to ensure safe, positive interactions. Group walks cost less than solo walks while still providing excellent exercise and mental stimulation. Many dogs thrive in small group settings, developing confidence and social skills. You can discuss which option suits your pet during our initial consultation.

Booking is straightforward through our website, by phone, or via email. For regular weekly schedules, we recommend booking at least one week ahead to secure your preferred time slots. Last-minute bookings are often possible subject to availability, especially during weekdays.

Before the first walk, we arrange a free meet-and-greet at your home. This 20-minute visit allows us to meet your dog, collect keys, discuss routines, learn about any medical needs or behavioural notes, and answer your questions. We'll photograph your dog's favourite toys, treats, and any emergency contacts you want us to have. Once set up, you can book additional walks with just 24 hours notice. We also offer emergency same-day bookings when our schedule permits.

Absolutely. After every walk, you receive a detailed report including pickup and drop-off times, distance covered, bathroom breaks, behaviour observations, and any noteworthy incidents. We include photos of your dog enjoying their adventure, giving you peace of mind while you're at work or away.

Reports are sent via email or our mobile app, whichever you prefer. For regular clients, we maintain a log tracking your dog's activity patterns over time. If anything unusual occurs during a walk such as a minor injury, interaction with another dog, or changes in behaviour, we contact you immediately by phone. Communication is central to our service, ensuring you stay informed and connected with your pet throughout the day.

We welcome dogs with special requirements and tailor our service accordingly. During the initial consultation, we discuss any medical conditions, dietary restrictions, medication schedules, mobility limitations, or behavioural considerations in detail. Our walkers can administer medication if needed and follow specific instructions regarding pace, rest breaks, or restricted activities.

For dogs with anxiety, we use calming techniques and gradually build confidence through positive reinforcement. Senior dogs receive gentler walks with more frequent rest stops. We accommodate dogs recovering from surgery with lead-only walks and controlled movement as directed by your vet. All special requirements are documented in your dog's profile, and the same walker handles your pet whenever possible to maintain consistency and familiarity, which particularly benefits dogs with additional needs.